![]() I accepted the above issues & the stress that came with them. The thing is though, for this price tag, all of this work to function normally should not be required. I have limited knowledge of how computers function, but tried my best as an average consumer to educate myself, and make recommended changes - NOT FROM DELL, but from other XPS owners trying to fix their defunct machines. It made using my computer frequently stressful. I mean, what? Like, WHAT.Įach time I encountered the above issues, I was so irritated, thinking about the money I spent, and the lacking quality. ![]() when it was on, and I picked up the laptop from either side of the trackpad (the palm rest areas), the computer would CLICK RANDOM THINGS. But it also did this other unforgivable thing. The trackpad was wobbly - which is a common QC issue for a lot of us - WHICH EVERYONE AGREES IS INSANE GIVEN THE PRICE OF THESE MACHINES. Sidenote: The laptop gets mad hot & the fan is loud as hell. This was also an Out-of-the-Box problem no update ever improved it. involved updating drivers, and some other stuff I can't remember. I followed some online advice to correct this. I'd have to press the Power button to put it quickly to sleep, then again to wake it. Periodically (probably once every few days), the display would freeze. And so I accepted that the speakers in this $2,000 laptop just sucked by design, I guess? I had numerous, hours-long tech support phone calls with Dell before they sent someone to replace the speakers. They were distorted / crackling even when playing speaking voices at normal volumes. Out of the box, the 9500 was problematic. That was less than 3 years into owning this $2,000+ machine. In the summer of 2020, that laptop was stolen from a repair shop.I replaced it with an XPS 15 9500.ĮDIT: Now that I think about it… the reason that 2017 XPS was even in the repair shop was because the motherboard failed and needed to be replaced, which is very expensive. ![]() it was a laptop that worked, which I would come to consider a luxury. ![]() I was enamored with the display, the thin bezels. Someone else once wrote on this page: "The Dell XPS is the computer I wanted so badly to love, but I just can't." Hit me hard. ![]()
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